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From Detection to Resolution - Automated Remediation with UXM and ServiceNow ITOM

· 5 min read
uxmapp

Modern IT teams cannot afford to wait for users to report problems.

With UXM’s real-time endpoint telemetry and Digital Employee Experience analytics, organizations can move from reactive support to fully automated remediation workflows.

A great example is low disk space on employee endpoints.

Instead of waiting for Windows updates to fail or applications to crash, UXM detects the issue early, automatically opens an incident in ServiceNow, triggers remediation, and closes the incident automatically when the endpoint returns to a healthy state.

🚀 Want to build self-healing endpoint operations?
Explore how UXM integrates with ServiceNow ITOM to automate remediation workflows.

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The Automation Workflow​

The workflow is simple but extremely powerful:

  1. UXM continuously analyzes endpoint health
  2. Detects that free disk space is below threshold
  3. Automatically creates an incident in ServiceNow
  4. ServiceNow ITOM triggers cleanup automation
  5. UXM validates the endpoint is healthy again
  6. Incident is automatically resolved and closed

This creates a true closed-loop remediation process.

How UXM Detects the Problem​

UXM’s lightweight endpoint agent continuously streams:

  • Disk usage
  • Temp folder growth
  • User profile cache size
  • Application log growth
  • Update storage consumption
  • OS health metrics
  • Endpoint performance indicators

Using built-in analytics, UXM can identify:

  • Sudden disk consumption spikes
  • Slow long-term disk degradation
  • Known cleanup candidates
  • Devices at risk of failed Windows upgrades
  • Devices approaching critical operational thresholds

For example:

Endpoint TEST-PC drops below 28 GB free space on the OS disk.

UXM immediately classifies this as a service-impacting endpoint risk.

This proactive endpoint visibility is one of the key strengths of the UXM platform.